HELP, ANSWERS & SUPPORT
Frequently Asked Questions.
Everything you need to know about shopping, Boujee Boxes, orders, shipping, returns and customer support.
QUESTIONS ARE ALWAYS WELCOME
Shopping & Products
Browse by product type, skincare concern or brand. Each product page explains what the product is designed to address and how to use it. Contact us if you need help understanding the available options. We cannot diagnose skin conditions or provide medical advice.
Yes. We source our skincare and beauty products from established suppliers and authorized wholesale sources.
A curated ritual is a ready-made group of products selected to work together around a particular beauty goal or routine.
Some products are available in limited quantities and may sell out. Website availability is updated as inventory changes.
Boujee Boxes
Three to five beauty products, including at least one full-size premium product. Exact products vary.
Six to eight beauty products, including at least one full-size premium product. Exact products vary.
No. Each Boujee Box is individually curated, so exact products are not selected at checkout.
No. Both Boujee Boxes are one-time purchases. You will not be enrolled in recurring billing.
Yes. Enter the recipient’s shipping address during checkout. Pricing information is not included inside the package.
Orders & Shipping
We currently ship within the continental United States.
Shipping charges are calculated and displayed during checkout before payment is completed.
Tracking will be sent to the email address or phone number provided during checkout.
Contact us as soon as possible. We will try to help if the order has not entered processing, but changes or cancellations cannot be guaranteed once preparation has begun.
Check around the delivery location, ask household members and contact the carrier. If it still cannot be located, contact us so we can review the shipment information.
Returns & Order Issues
For hygiene and product-safety reasons, opened or used skincare and beauty products cannot be returned. Review our complete return policy before purchasing. If you receive an incorrect or damaged product, contact us promptly.
Contact us with your order number, a description and clear photographs of the product and packaging. Keep all packaging until the issue is reviewed.
Every person’s skin is different. Review ingredients and directions and patch-test new products before full use. Individual reactions, preferences or results are not product defects.
Accounts & Support
Follow the checkout options displayed on the website. An account makes it easier to review public skincare orders, addresses and account information.
My Account is the customer area for Boujee skincare and Boujee Box purchases.
Use the Contact page form. A real member of the Boujee team will review your message and respond as soon as possible.