Eligible Returns

A customer may request authorization to return an eligible beauty or skincare product within 14 calendar days after delivery. The product must be unopened, unused, untested, unaltered, in its original sealed packaging, and in clean, undamaged, resalable condition. Original order information is required.

Contact Boujee Beauty Collective before mailing anything back. Returns sent without prior authorization may be refused. After authorization, the product must be shipped within seven calendar days using the provided return instructions.

Nonreturnable Products

• Products that have been opened, used, tested, swatched, unsealed, altered, or partially consumed
• Products without their original sealed packaging
• Personalized or hygiene-sensitive products
• Samples, complimentary products, and gifts with purchase
• Gift cards
• Products clearly identified as final sale before purchase
• Products returned outside the applicable return period or without authorization

These restrictions do not apply when a return or refund is required by law or when Boujee Beauty Collective shipped a damaged, defective, or incorrect product.

Return Shipping

For an approved return based on preference, accidental purchase, or another reason not caused by Boujee Beauty Collective, the customer is responsible for return shipping. We strongly recommend using a trackable method. Boujee Beauty Collective is not responsible for return packages lost or damaged before receipt.

Original shipping charges are nonrefundable unless the return resulted from our error or a refund is otherwise required by law.

Refunds

Returned products will be inspected after receipt. Products that do not meet the eligibility requirements may be refused and will not qualify for a refund.

Approved refunds will be submitted to the original payment method within five business days after the return is received and inspected. The customer’s bank or payment provider may require an additional 5–10 business days to post the credit.

When an order paid by credit card included a surcharge, a full refund will include the applicable surcharge. For a partial refund, the corresponding surcharge amount will be refunded proportionately.

Exchanges

We do not offer direct product exchanges. A customer who wants a different eligible product should return the original product under this policy and place a new order.

Damaged Defective Missing or Incorrect Items

Contact Boujee Beauty Collective within 48 hours after delivery if an order arrives damaged, leaking, defective, incomplete, or incorrect. Provide the order number, a description of the problem, and clear photographs of the product, shipping label, packaging, and visible damage or leakage.

Keep the affected product and all original packaging until the claim is reviewed. If we confirm that a product was damaged in transit, defective, missing, or incorrectly fulfilled, we will provide an appropriate replacement or refund at no additional shipping cost.

Product Reactions and Suitability

Skincare results, preferences, and individual sensitivities vary. A dislike of a product’s fragrance, color, texture, feel, or individual results does not make an opened or used product eligible for return.

Customers should review ingredient information before use and follow all product instructions and warnings. Discontinue use if irritation occurs and seek appropriate professional care when necessary. Nothing in this policy limits consumer rights that cannot legally be waived.