Where We Ship

We currently ship within the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations unless expressly stated otherwise during checkout.

Processing Time

Orders are normally processed and prepared for shipment within 1–3 business days. Business days do not include weekends or federal holidays.

Processing time is separate from carrier transit time. High-volume periods, product launches, weather events, inventory issues, or other circumstances outside our control may result in additional processing time.

Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout before payment is submitted.

Any free-shipping promotion is subject to the terms shown with that promotion. Shipping charges are nonrefundable once an order has shipped, except when required by law or when the shipment error was caused by Boujee Beauty Collective.

Delivery Estimates

Estimated delivery dates shown during checkout or provided by the shipping carrier are estimates and are not guaranteed unless a shipping service is expressly identified as guaranteed.

Carrier delays caused by weather, service interruptions, peak shipping periods, or other circumstances outside our control may affect delivery after an order has been transferred to the carrier.

If we are unable to ship an order within the stated processing period, we will notify the customer and provide a revised shipping estimate. The customer may accept the delay or cancel the unshipped portion of the order for a full refund.

Order Changes and Cancellations

Contact us as soon as possible to request an order cancellation or shipping-address change. We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed after an order enters processing or a shipping label is created. Orders that have shipped cannot be canceled or redirected by Boujee Beauty Collective.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. If an error is discovered, contact us immediately. We cannot guarantee that an address can be changed after an order enters processing.

Boujee Beauty Collective is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Tracking Information

When tracking is available, tracking information will be sent to the email address or mobile number provided with the order. Tracking information may take up to 24–48 hours to update after a shipping label is created.

Delivered but Missing Packages

If tracking shows a package as delivered but it cannot be located, check the delivery area, mailbox, parcel locker, other secure locations, household members, and neighbors; confirm the shipping address; and allow up to three business days because carriers occasionally mark packages delivered before final placement.

If the package is still missing, contact us with the order number and confirmed shipping address. We may ask the customer to open a carrier inquiry or complete a missing-package statement. We will review the tracking history and circumstances before determining the appropriate resolution.

Lost Packages

If tracking stops updating or a package appears lost, contact us after the carrier’s estimated delivery window has passed. We will review the shipment and, when appropriate, open an inquiry or claim with the carrier. Depending on the outcome and circumstances, an approved resolution may include a replacement or refund.

Damaged or Incorrect Shipments

Contact us within 48 hours of delivery if an order arrives visibly damaged, leaking, incomplete, or incorrect. Include the order number and clear photographs of the item, shipping label, packaging, and any visible damage. Keep the affected product and original packaging until the claim is reviewed. An approved resolution may include replacement of the affected item or a refund.

Returned to Sender Packages

If a package is returned because of an incorrect or incomplete address, refusal, failure to retrieve the package, or another delivery issue not caused by Boujee Beauty Collective, we will contact the customer after the package is received. The customer may be responsible for reshipping costs. If a refund is approved instead, the original shipping charge may be deducted unless the return resulted from our error or applicable law requires otherwise.